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Download general terms and conditions

Otaku Ninja Hero’s 
VAT nr.:  BE0657958423

Upon placing an order you agree with the terms and conditions of Otaku’s Ninja online store. 

1. RIGHT TO RETURN AND REPLACEMENT 
You have, for a period of 14 days, the right to return the ordered articles. Please note that returned articles must be in new condition. Products that have been worn or damaged may not be returned under any circumstances. All products must be packed in the original, unmarked packaging with original hangtags and/or labels still attached including any accessories, manuals, documentation and registration that was included with the product. In case of degradation of the product, we reserve ourselves the right to require an indemnification. We strongly advise you to put sufficient postage on your returns. Packages with insufficient postage arriving at Otaku Ninja Hero’s warehouse will not be accepted. 

2. PRICING AND PAYMENT METHODS 
All prices indicated in Otaku Ninja Hero’s online store include the legal sales tax. You can choose between the payment methods as indicated on the online store. 

3. ACCEPTANCE OF ORDERS 
Otaku Ninja Hero’s reserves the right to decline online orders. Whether an order is accepted lies at the discretion of Otaku Ninja Hero’s. If an online order is accepted by Otaku Ninja Hero’s, you will be informed as soon as possible by e-mail (if your email address has been stated correctly). 

4. TRANSPORT DAMAGES 
If goods with obvious damages to packaging or its contents are delivered, the customer has to immediately inform the employee of the carrier, refuse the acceptance and contact Otaku Ninja Hero’s by email at info@otakuninjahero.com in order for Otaku Ninja Hero’s to be able to exercise its rights towards the carrier. In case you fail to do so, this will not influence your legal claims. 

5. RETENTION OF TITLE 
All articles remain the property of Otaku Ninja Hero’s until complete payment has been received. 

6. PRIVACY POLICY 
All personal information will be handled safely. We will hold and use the information needed in order to be able to fulfill transactions and to pass any needed information on to affiliated companies for order processing activities. When processing information, your legal interests will be taken into account according to legal regulations and law. We collect address- and order-information for marketing purposes. In case you want us to stop, or do not want us to any longer use, collect or hand over your information for marketing purposes, you can revoke your approval or inform Otaku Ninja Hero’s. Upon receipt, we will no longer use the information for marketing purposes and we will refrain from sending you related information. 

7. EXCLUSION LIABILITY EXTERNAL LINKS 
In spite of thorough controls Otaku Ninja Hero’s assumes no liability for the complete contents of the external links, should such links exist. Otaku Ninja Hero’s states to have no control over design and content of the pages that is being linked to. Solely the organizations editing the linked pages can be held responsible for their contents. 

8. PICTURES 
Please keep in mind that the color of pictures might slightly deviate from the delivered article due to the way you have programmed your screen and the light intensity that was applicable during the photo shoots. Also, many pieces in our collection are an individual handmade item, no one equates the other one. 

9. GENERAL INFORMATION 
- After the reception of your goods, you have for a period of 14 days, the right to exchange or return the ordered articles without question or reason. Please use this fair service with sense. 
- Repack the item in its original packaging. The item must be unworn, unwashed, not modified or damaged.
- The products must be shipped back to us within 14 days from the date in which the order was delivered. Fill in the return form and insert the form into the package. 
- Send your return with sufficient postage to the following address: 

Otaku Ninja Hero (Davy Holtof)
Koudehaard 18b
9255 Buggenhout,
Belgium
 
Please note that packages with insufficient postage will not be accepted. 
Ask for a proof of shipment with track and trace code, so you can follow the package online. When you notice that the package is not delivered within two weeks, please contact our customer service. 

You have after reception of your goods, for a period of 14 days, the right of unconditional revocation of the ordered articles. Please fill in the right product name and size on the return form. It is recommended to check the website if the product is still available

10. REFUND 
Refunds made to your bank-/PayPal account will show within 14 days after receipt of the return on the statement of your bank-/Paypal-account. 

11. LAW
By law you must now be 18 or over to purchase a knife/sword. We age verify all orders, even those placed with Visa or Mastercard Credit Cards (as both are now offered to under 18's), so please make our lives a little easier and fill in all the forms on the checkout page, especially the contact numbers section as we will inevitably need to call some customers to assist with verifying age of the purchaser where background checks have failed. We would also hope you will act responsibly with your new purchase and it is a condition of purchase that you will NEVER CARRY IT IN A PUBLIC PLACE. By purchasing from this site you are commiting yourself to our terms and condition

Contact

Mail us:
info@otakuninjahero.com

Whatsapp us:
Belgium + International
+32479389055


Company address + VAT:
Koudehaard 18 b
9255 Buggenhout
Belgium

VAT nr: BE0657958423

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